MOV & FIS
From 1st October 2022, due to the complex structure of the current business environment and the changing needs of our varied
customer base, CLA will enforce the following:
Orders for dispatch to YOUR STORE / BRANCH (Address advised to & recorded by CLA for Delivery of Goods)
- Orders valued @ $130 ex GST will be FREE IN STORE (FIS)
- Orders valued below $130 ex GST will attract a $12.95 ex GST Freight Charge
Orders for dispatch to a 3rd party / Drop Shipped (within Australia only)
- Will attract a freight charge (POA)
- CLA will calculate and quote the freight charge and dispatch once authorized by you
- To avoid delays in dispatch, please advise if freight can be automatically added at time of placing your order
- Couriers are not able to deliver to a post box or call on approach
- If it is likely that no one will be on hand to accept delivery, please give authority for goods to be left and provide a safe location. When these instructions are given, CLA will not be responsible for missing/lost items
- CLA will pass on any fees incurred for the 2nd and additional delivery attempts made by a courier company (as per the Terms and Conditions (6.3) previously provided
Should you wish to use your own Courier Service OR pick up goods from our warehouse (Orders must be received before 3PM EST)
- Pleases clearly mark your purchase order with instructions (Pick Up)
- CLA will advise your office when the goods are ready for Pick UP
- Advise will include the number of boxes, total weight, collection address and Pick Up Number
- Pick Up Number must be quoted by whoever collects the order. (If positive identification of the goods cannot be made, the collector may leave empty handed)
- You will be responsible for booking and tracking of this dispatch
CLA Operations Guideline (Online 3rd Party Delivery Customers)Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
Placing Purchase Orders
- Orders are processed at CLA’s head office in Sydney NSW
- The phone in this office is answered between the hours of 8:00AM and 5:00PM EST
- To avoid errors, dispatch of incorrect items and prevent delays in dispatch; please place your order in writing, clearly nominating the CLA part and quantity required
- Orders can be placed via email to sales@clalighting.com.au or faxed to (02) 9938 7115
- CLA endeavour to have all orders dispatched within 48 hours of receipt of your order
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Discrepancies / Inabilities to Dispatch
A Customer Service Staff Member will endeavour to email or call your store if
- Any items ordered need to be placed to backorder and will provide the current ETA (which is subject to change)
- Any items ordered have been discontinued and offer an alternative wherever possible
- CLA’s price(s) differ to those nominated on your purchase order
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Orders for Dispatch to 3rd Party / Drop Shipped (Within Australia Only)
- Will attract a freight charge (POA)
- CLA will calculate and quote the freight charge and dispatch once authorised by you
- To avoid delays in dispatch, please advise if freight can be automatically added at time of placing your order
- Couriers
- Require full name and address details (including postcodes)
- Are not able to deliver to a post box
- Are not able to call on approach
- Are not able to nominate a time of delivery
- Require the authority to leave AND the nomination of a safe location (should no one be on hand to accept delivery) when these instructions are given, CLA will not be responsible for missing / lost items
- CLA will pass on any fees incurred for the 2nd and additional delivery attempts made by a courier company (as per the Terms and Conditions) (6.3 and 6.4)
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If You Require an Urgent Pick Up (Orders Must be Received Before 2:30PM EST)
- Please clearly mark your purchase order with instructions (Pick up)
- CLA will advise your office when the goods are ready for Pick up
- Advise will include the number of boxes, total weight, collection address and Pick Up Number
- Pick Up Number must be quoted by Whoever collects the order. (If positive identification of the goods cannot be made, the collector may leave empty handed)
- CLA will attach any labels you supply to the boxes
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Tracking Dispatch of Goods / Freight Enquiries / Proof of Deliveries
Copies of CLA invoices are emailed on the day of issue to the address(es) provided by you
The freight company and CGN (Consignment) NOTE are recorded in the bottom left hand corner
COURIER | DFE (MEL) |
CGN NOTE | 326984556622 |
WEIGHT | 0.2kg |
CARTONS | 1 |
AREA | CLAMEL |
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Should you need to track an order, please refer to the invoice
We ask that this information be used to track and retrieve your own POD’s
Below is the list of Courier Short Names used on our invoices and the URL addresses for tracking Consignments
Courier Short Name | Courier Full Name | Tracking URL |
DFE | Direct Freight Express | http://www.directfreight.com.au/ |
C/Please | Couriers Please | https://www.couriersplease.com.au/ |
Fastway | Fastway Couriers | http://www.fastway.com.au/ |
Go Log | Go Logistics | https://www.gologistics.com.au/ |
Startrack | Startrack | https://startrack.com.au/track/search |
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Pick Up / Collection Times and Addresses
CLAHO: Head Office NSW
Collection time: 9:00AM – 4:00PM EST
Collection Address: CLA Lighting, Unit 2 / 16 Ada Avenue Brookvale NSW 2100
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CLAMEL: Melbourne VIC Warehouse
Collection time: 9:00AM – 3:30PM EST
Collection Address: CLA Lighting, Unit 1 / 4 Oakdene Grove Laverton VIC 3028
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CLAQLD: Brisbane QLD Warehouse
Collection time: 9:00AM – 3:30PM AEST
Collection Address: CLA Lighting, 14-16 Calcium Court Crestmead QLD 4132
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Drop-Ins
CLA do not have a showroom and are not set up to deal with the end customer and are not able to service drop-ins
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CLA Operations Guideline (Online Drop Ship with Own Courier Customers)Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
Placing Purchase Orders
- Orders are processed at CLA’s head office in Sydney NSW
- The phone in this office is answered between the hours of 8:00AM and 5:00PM EST
- To avoid errors, dispatch of incorrect items and prevent delays in dispatch; please place your order in writing, clearly nominating the CLA part and quantity required
- Orders can be placed via email to sales@clalighting.com.au or faxed to (02) 9938 7115
- CLA endeavour to have all orders ready for pickup within 48 hours of receipt of your order
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Discrepancies / Inabilities to Dispatch
AÂ Customer Service Staff Member will endeavour to email or call your store if
- Any items ordered need to be placed to backorder and will provide the current ETA (which is subject to change)
- Any items ordered have been discontinued and offer an alternative wherever possible
- CLA’s price(s) differ to those nominated on your purchase order
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For Courier Pickups
- CLA will advise your office when the goods are ready for Pick UP
- Advise will include the number of boxes, total weight, collection address and measurement
- You will be responsible for booking and tracking of this dispatch
- CLA will attach any labels you supply to the boxes
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Pick Up / Collection Times and Addresses
CLAHO: Head Office NSW
Collection time: 9:00AM – 4:00PM EST
Collection Address: CLA Lighting, Unit 2 / 16 Ada Avenue Brookvale NSW 2100
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CLAMEL: Melbourne VIC Warehouse
Collection time: 9:00AM – 3:30PM EST
Collection Address: CLA Lighting, Unit 1 / 4 Oakdene Grove Laverton VIC 3028
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CLAQLD: Brisbane QLD Warehouse
Collection time: 9:00AM – 3:30PM AEST
Collection Address: CLA Lighting, 14-16 Calcium Court Crestmead QLD 4132
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Drop-Ins
CLA do not have a showroom and are not set up to deal with the end customer and are not able to service drop-ins
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