Product Limitations and Exclusions

This is a limited warranty and excludes, among other items, installation, incidental and consequential damages, other extended costs and is further defined by the limitation and conditions set out below. Subject to Consumer Rights, but otherwise to the maximum extent permitted by law, the CLA Lighting warranties provided in this document will not cover the following:

  • Use of the product not in accordance with manufacturer’s instructions (including any defect or failure of the product attributable to misuse, abuse, accident, non-observance of manufacturer’s instructions or connection not in accordance with the voltage requirements specified on the product)
  • Installation of the product not performed by a licensed electrician
  • Normal wear and tear. Exhaustible components of the product are included under this warranty only where there is a defect in workmanship, or materials used
  • Any appliance plate is removed or defaced by a person other than an authorised representative of CLA Lighting
  • The product has been serviced or otherwise repaired by a person not authorised to do so by CLA Lighting or where non-approved replacement parts are used
  • Defects which appear which are not notified to CLA Lighting within the Warranty Period (as per original invoice date or date of sale to customer as per proof of purchase)
  • Defect, damage, or failure to a product resulting from misuse, accident, neglect, abuse, tampering, modifications or unauthorised repairs being carried out.
  • Influences sent through the power grid by the electricity provider such as intermittent humming or Power Supply noise in your product or other influences from mains power for the control of off-peak hot water, streetlights and other devices.
  • Damage caused by alternative power systems (for example: solar inverters).
  • Travelling costs incurred by CLA Lighting personnel or service agents travelling greater than 25km from an authorised service agent or the cost of renting, obtaining, and using special access equipment (i.e. scaffoldings, scissor lifts, etc.) for accessing products installed at a height of greater than 3 metres.
  • Surface rust (Non-structural corrosion damage) or Tea Staining on 316 Stainless Steel components.
  • Any kind of Pitting, Corrosion or rust occurring on Aluminium, 304 grade stainless steel, Antique Brass and Graphite coloured fittings that have been installed within 5km of any saltwater environment.
  • Tarnishing of Solid Brass and Copper fittings including Antique Brass and Graphite Colours is a natural phenomenon when installed in outdoor environments when exposed to weather and will not be covered under warranty.
  • Condensation formed in any outdoor fitting unless the condensation is excessive causing failure. This excessive amount is at the discretion of CLA Lighting Management and will be considered for warranty if found to be due to a fault in the manufacturing of the product. Condensation is considered as normal in any installation of outdoor lighting.
  • LED fittings installed on same circuit as fluorescent lighting, exhaust fans, bathroom 3 in 1 units, ovens and microwaves. Having these installed on the same circuit with LED light fittings will void warranty.
  • Non CLA Lighting drivers used which do not have the following protections: Short Circuit, Over Heating, Over Voltage and Overload.
  • Reinstallation costs of LED Driver if it was supplied with Flex & Plug and removed during Installation. CLA Lighting is not responsible for any reinstallation costs if LED Driver needs replacing.
  • Damage / Corrosion caused to any product when installed onto surfaces which may cause damage to fitting eg. Sandstone or Bush Rock.
  • Any costs involved towards programming or reprograming any automation systems including but not limited to C-bus, Dali, control 4 and others when having a CLA Lighting product or component replaced.
  • Any costs for electricians to replace complimentary globes installed in any CLA Lighting Fittings.
  • Defect, damage, or failure to a product resulting from any acts of God, including damages from lightning, power grid fluctuations, or power surges.